Fri., May 15, 2020
(12:00 PM – 1:00 PM ET)
The Refining the Retail New Normal live webinar series will explore changes to the retail model for comfortable and safe shopping experiences post crisis. The Customer Experience webinar will review how our new systems such as curbside pick up and online ordering are meeting customer expectations and how to refine these systems for the new normal of retail.
Businesses have changed their processes to meet the current crisis. However, as Pennsylvania prepares to reopen based on the Governor’s red, yellow, green designations, how can they adapt to keep to a model that will serve as the new normal for the future?
To Be Covered
This session discusses best practices to refine the new processes we have in place to safely interact with customers. Customers may be tolerating delays and shortcomings in the current environment. As we move further away from restrictions, will this continue? Curbside pickup, online and phone ordering, and delivery have become the new normal. How can we improve our logistics, point of sale, and communications to make our customers feel confident, secure, and comfortable with the new retail model?